Looking for Home Care Assistance? You’re in the right place! We’ve changed our name to TheKey. Learn More

Looking for Home Care Assistance? You’re in the right place! We’ve changed our name to TheKey. Learn More

Whether you’re just beginning this journey or already know what you need, we’re here to help.
What’s home care?
Home care is when a trusted professional companion or caregiver comes to the home to help an older adult with daily activities so they can continue living safely and comfortably in the place they love.

The level of care depends on the care recipient’s needs and can range from a few hours a day, a few days a week to 24-hour care or live-in care.
  • Companionship
  • Personal Care and Hygiene
  • Medication Reminders
  • Staying Active
  • Grocery Shopping
  • Light Housekeeping
  • Meal Prep and Nutrition
  • Social Activities and Connection
  • Transportation and Errands
  • Hobbies and Passions
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When is home care helpful?
There are many situations when home care can significantly improve the overall wellness and quality of life for an older adult—and their family. These are the most common:
  • A loved one needs some help to live safely on their own
  • Following a serious medical incident or hospitalization
  • Mild Cognitive Impairment (MCI) or more serious dementia
  • A chronic or age-related health condition or illness
  • For companionship and healthier social connection
  • A family caregiver needs support or time to rest and recharge
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How does home care work?
You share your care needs, then we share our experience and expertise, guiding you and your family along every step of this journey.
  1. Clarify Your Care Needs
    Get started by selecting the type of care that best reflects your current needs through our online self-assessment tool.
  2. Free Care Consultation
    We contact you within 24 hours to schedule a free in-home or virtual Care Consultation where we learn more about you and your family’s care needs.
  3. Customized Care Plan
    We work with you to develop a personalized Care Plan that’s designed to meet your specific needs and budget.
  4. Expert Matching
    We match you with a trusted, professional caregiver who’s trained and compassionate, and backed by our Care Team.
  5. Care Team Support
    Our expert Care Team is available 24/7 to provide guidance, solve any problems, and help anticipate changes in care needs.
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How much does in-home care cost?
The cost of home care depends on the number of hours in your monthly Care Plan. We focus on designing personalized, cost-effective Care Plans that meet the needs of our clients and their families—and that can evolve over time as those needs change.

Most families pay out-of-pocket for home care. We also accept long-term care insurance and have experts on staff to assist you with processing claims. To learn how we can work within your family’s budget, give us a call and speak with one of our Care Advisors.

Need assistance understanding your long-term care insurance policy or filing claims? We have a team ready to help—at no additional charge. Learn more about TheKey’s Long-Term Care Center of Excellence.
Do you have a long-term care insurance (LTCI) policy or manage the claims process for someone else? If you’re feeling overwhelmed by the LTCI paperwork or you’re not sure when or how to start, our dedicated team of experts is ready to help you navigate all aspects of the claims process.

We work with clients, their families, and professionals, sharing our 20 years of experience to make the process smooth, efficient, and stress-free. And this valuable service is free of charge to our clients.

Learn about our Long-Term Care Center of Excellence.
Our Long-Term Care Insurance experts will help you:
  • Understand your policy.
  • Maximize your benefits.
  • Submit your claims to ensure timely reimbursement.
  • Not worry about accounting and administrative duties.
  • Get time back to focus on your family member or client.
Understanding Your Options
When you or an older loved one needs assistance to live safely and comfortably, you have a range of options. Before making a decision, it’s important to consider different factors, including safety, comfort, risk-mitigation, communication, reliability as well as cost.

For most families, working with a high-quality agency—like TheKey—that provides exceptional care along with expert guidance and many other benefits is the best choice.

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Comfort of home
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Fall prevention support
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Expertly trained caregivers
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Team-based care
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24/7 phone support
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Insured
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Reliable Back-up
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Help us understand your care needs. Then we’ll set up a free phone consultation so you
can get the right support and services to live and age successfully at home.
Frequently Asked Questions
Does MediCare cover the cost of home care?
If you have Original Medicare Part A (Hospital Insurance) or Part B (Medical Insurance), you may be eligible for Medicare home health benefits. To qualify, you must meet all of these requirements: be homebound, be under the active care of a doctor who has certified that you need intermittent occupational therapy, physical therapy, speech therapy, and/or skilled nursing care. And the home health agency must be Medicare approved. Please note that home health care is a different service from non-medical home care.


Medicare does not cover long-term care, 24-hour care at home, or non-medical home care if you need assistance with activities of daily living (ADLs) or personal care like bathing and have no other medical needs. Understanding exactly what Medicare covers can be complicated. We recommend that you consult with an insurance expert to see if you or your loved one is eligible.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers—and we have a free service to help our clients navigate all aspects of the claims process.

If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help. Learn more about this free service.
How are you protecting your clients from COVID-19?
We follow the guidelines of the Occupational Safety and Health Administration (OSHA), the Centers for Disease Control (CDC), and the World Health Organization (WHO), as well as state and county mandates in the communities we serve. We also train our caregivers to follow best practices to reduce the spread of infection. We actively encourage our employees to be fully vaccinated, including booster shots, and require that all employees comply with state mandates. The majority of our caregivers, Care Teams, and field office staff are fully vaccinated—and we’re adding to those numbers every day.
Is using a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payroll, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
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