Your Dedicated Care Team

TheKey offers something fundamentally different than many other care agencies: an entire team working together to ensure your care is seamless, proactive, and exceptional. From your first call through years of ongoing support, you'll have professionals who know your situation, anticipate your needs, and take full accountability for your care experience.

Talk to Our Care Team

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Home Care Experience

Local Community Locations

Hours Care Each Year

Why Team-Based Care Matters

An exceptional care experience requires coordination, expertise, problem-solving, and proactive oversight, especially as needs change over time.

That's why every client at TheKey has a dedicated Care Team available 24/7 to handle everything from scheduling care visits to developing and updating your personalized Care Plan. By working collaboratively and drawing on deep experience, we anticipate changes in care needs and enhance the overall care experience for you and your family.

You’re working with a cohesive team that knows your situation, communicates seamlessly, and takes full ownership of ensuring your care works the way it should.

Who’s On Your Care Team

Your Client Success Manager

You'll have a dedicated Client Success Manager who leads your Care Team and serves as your single point of contact. Your Client Success Manager works directly with you, overseeing your Care Plan, keeping you informed about any changes, addressing concerns before they escalate, and ensuring your ongoing satisfaction.

Your Client Success Manager serves as your advocate: someone who knows your family's unique situation, coordinates with all the moving pieces, and makes sure nothing falls through the cracks. Our Client Success Managers are deeply knowledgeable in all aspects of aging and care, experienced problem solvers, and available 24/7 when needed.

What Your Client Success Manager Handles

Creating and updating your personalized care plan
Communicating with your physicians (only in areas offering skilled nursing services)
Proactively identifying and addressing changing needs
Serving as your primary point of contact for questions or concerns
Ensuring seamless communication between all team members
Providing guidance on care decisions and transitions

Your Caregiver Manager

Your Caregiver Manager expertly matches you with the right caregivers based on your specific needs, personality, and preferences, not just who's available. They work closely with your Client Success Manager to ensure consistency and quality, handle all scheduling and caregiver supervision, and coordinate the day-to-day logistics of your care.

Caregiver Managers are also available 24/7 to support both caregivers and clients if challenges arise. If your regular caregiver is sick, they handle the replacement. If care needs adjustment, they make it happen. You never have to worry about coverage or coordination—that's their job.

What Your Caregiver Manager Handles

Matching you with caregivers who fit your personality and needs
Managing all caregiver scheduling and shift coverage
Troubleshooting caregiver issues and ensuring caregiver performance
Coordinating backup coverage when needed
Ensuring continuity of care across all shifts

Your Professional Caregivers

Our caregivers are the people who show up in your home every day, building relationships and delivering hands-on care. All are W-2 employees, which means they're fully trained, background-checked, insured, and accountable to TheKey's standards.

But what makes them exceptional isn't just their credentials. It's their training in the Balanced Care Method®, their understanding of conditions like Alzheimer's and Parkinson's, and their genuine passion for this work. They're not just completing tasks. They're engaging with your loved one as a whole person, supporting cognitive engagement, encouraging movement, fostering social connection, and creating moments of joy and purpose throughout the day.

What Your Caregivers Handle

Daily living support (meals, light housekeeping, transportation)
Personal care assistance and support (bathing, dressing, grooming, mobility)
Medication reminders
Companionship and social engagement
Cognitive stimulation and meaningful activities
Implementation of the Balanced Care Method® in daily routines

In-House Experts and Trainers

Behind the scenes, TheKey's caregivers and Care Team members use insights from our in-house experts, a multidisciplinary team with PhDs and Master's degrees in Social Work, Physical Therapy, Gerontology, and Public Health who develop and continuously update our evidence-informed training programs.

Led by our Chief Quality and Innovation Officer, this brain trust creates specialized training modules on dementia care, mobility support, person-centered care, social engagement, and cognitive stimulation. Their expertise ensures that every member of your care team is equipped with the latest knowledge and best practices in aging and care.

Our Areas of Expertise

Dementia and memory care
Mobility and fall prevention
Person-centered care approaches
Social engagement strategies
Cognitive stimulation techniques
Chronic condition management
End-of-life care and comfort support

How Your Team Works Together

The power of team-based care lies in collaboration as they work together to create a seamless experience for you.

Before Care Begins

Your Client Success Manager and Caregiver Manager work together to understand your specific situation, create your personalized Care Plan, and match you with caregivers whose skills, personality, and experience align with your needs.

During Ongoing Care

Your caregivers implement and follow the Care Plan every day, communicating any changes in conditions. Your Caregiver Manager and Client Success Manager stay in regular communication with you, proactively adjusting the care plan as needs evolve and communicating with medical providers when necessary.

When Challenges Arise

If you need a different caregiver match, your care needs adjusting, or you have a change in conditions, your team handles it. You don't have to figure out who to call or what to do. Your Client Success Manager and Caregiver Manager collaborate to solve the problem quickly, keeping you informed every step of the way.

As Needs Change

Aging isn't static, and neither is your Care Plan. Your Client Success Manager proactively monitors for changes, adjusts services before small issues become big ones, and ensures your care evolves alongside your needs. You're never navigating transitions alone.

The Difference You’ll Experience

One Point of Contact

You won't have to explain your situation to different people every time you call. Your Client Success Manager knows you, knows your situation, and handles whatever you need.

Proactive Problem-Solving

Your team communicates constantly, identifying and addressing issues proactively. You're not troubleshooting; they are.

Care That Evolves

Your Client Success Manager monitors your situation and adjusts your care plan before small changes become emergencies. You're never stuck with a care plan that no longer fits.

Seamless Coverage

If your regular caregiver is unavailable, we handle arranging a replacement seamlessly. You don't scramble to figure out backup care.

Expert Guidance

Whether it's a question about dementia care, mobility support, or navigating a health transition, your team has access to in-house experts and evidence-based guidance.

Focus on Family

Your care team handles logistics, coordination, and problem-solving so you get to focus on being present with your loved one.

Discover the Advantages of Team-Based Care

You deserve more than just a caregiver showing up at your door. You deserve a team that takes full ownership of your care experience, coordinating, problem-solving, and ensuring everything works seamlessly. Let us show you what team-based care feels like.