Your Neighbors, Your Care Team

Jennifer Geist is a Regional Director at TheKey, overseeing home care operations across Greater Los Angeles, Colorado, Oregon, and Washington. With more than 25 years of experience in senior services and operations, she brings extensive expertise in leading multi-site operations, developing high-performing teams, and driving sustainable growth and quality outcomes across diverse markets. Jennifer began her career directly supporting care teams and families navigating complex health needs, which shaped a leadership approach grounded in empathy, service, and accountability. This early experience provided her with a deep understanding of the realities faced by caregivers and clients alike, this insight continues to inform her decision-making today. Throughout her leadership journey in home care, Jennifer has played a critical role in strengthening operational performance while maintaining a strong focus on individualized, relationship-based care. She works closely with local leadership to ensure continuity, responsiveness, and dignity remain central to the care experience. She understands that care delivered in the home is deeply personal, and she prioritizes systems and leadership practices that support trust, consistency, and meaningful client outcomes. Jennifer's work has focused on improving caregiver engagement, developing local leadership, and enhancing care quality metrics. She is known for balancing operational rigor with compassionate leadership, ensuring that business growth aligns with TheKey's commitment to excellence in care. She leads with mentorship, integrity, and accountability, fostering cultures where teams feel supported, empowered, and aligned around shared standards of performance. At the center of her work is a steadfast commitment to honoring each client's independence, dignity, and quality of life, while supporting the caregivers and leaders who make that care possible.

Janette “Jae” Garcia is a General Manager at TheKey, where she leads the delivery of personalized, high-quality in-home care services for older adults and their families. She is dedicated to ensuring clients in her community receive dependable, relationship-based care that supports independence, safety, and dignity at home.

At TheKey, Jae focuses on creating a seamless care experience—from the first conversation through ongoing care management. She works closely with caregivers, families, and community partners to develop individualized care plans that reflect each client’s unique needs and preferences. Under her leadership, her team provides a full range of services, including personal care, companionship, dementia support, and post-hospital recovery.

Known for her approachable leadership style and strong connection to her team, Jae is passionate about building a care environment where both caregivers and clients feel supported. Her goal is to ensure every family experiences consistent, compassionate care they can trust.

Alejandra Aparicio is a Client Success Manager at TheKey in Santa Barbara, California, where she works with families to coordinate personalized care that supports older adults living comfortably at home. She meets with clients and their support systems to understand their goals, daily routines, and care needs, helping translate those insights into thoughtful service plans.

Alejandra collaborates closely with caregivers and internal teams to ensure care is responsive, dependable, and aligned with each client’s preferences. She is recognized for her compassionate approach, strong communication skills, and dedication to building lasting relationships with the families she serves.

Through attentive coordination and a commitment to high standards of care, Alejandra helps create supportive environments that promote dignity, independence, and peace of mind.

Lenda Smith is a Client Success Manager at TheKey in Santa Barbara, California, where Lenda supports families in arranging personalized care that allows older adults to remain in the comfort of their homes. By meeting with clients and their loved ones, Lenda develops an understanding of daily routines, preferences, and the level of assistance needed to support well-being.

Lenda works closely with caregivers and care teams to help ensure services remain thoughtful and responsive as needs change. Known for a caring approach and strong attention to detail, Lenda focuses on building trusting relationships with the families served.

Through clear communication and attentive coordination, Lenda helps ensure clients receive dependable care that promotes dignity, comfort, and continued independence at home.