16 West 22nd St, Suite 306, New York, New York 10010
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Rooted in the Community, Backed by Proven Excellence

We start with a simple question: What kind of care would we want for the people we love? That question guides everything we do, from how we answer the phone to how we match caregivers to how we stay in touch throughout your journey. As part of TheKey's nationwide network, our local New York City team combines deep community roots with access to comprehensive training, RN oversight, and a wealth of resources. You get the personal attention of a team you know by name, backed by the stability and standards of a leading care organization.

What Makes TheKey Different

We Focus on the Whole Person

Our Balanced Care Method® goes beyond daily tasks to actively nurture cognitive, emotional, and physical well-being.

You Get a Team, Not Just a Caregiver

Every client has a matched caregiver plus a Client Success Manager and Caregiver Manager who oversee quality and handle details.

We Match on More Than Skills

Our TheKeyMatch™ process connects you with a caregiver who feels like a trusted companion, not just a professional.

Rooted in Science, Guided by Heart

Our Scientific Advisory Board ensures our methods reflect current research in aging and dementia care, and quality of life, never forgetting the person behind every care plan.

Invested in New York City Communities

Being local matters. NYC is fast-moving and deeply community-driven, and our approach reflects that.

Strong Partnerships

We're intricately connected to New York's senior care community, so you benefit from our network the moment you need it.

Clinical Care Network

When you transition between hospital, rehab, or senior living, our relationships ensure communication flows and nothing falls through the cracks.

Local Expertise

Need a referral? A second opinion? Help understanding your options? We know the landscape and can point you in the right direction.

Trusted Partners Across New York City

Upper East Side Rehab • Mount Sinai Hospital • and more!

Our Pillars of Personalized Home Care

Listen First

Build Trust

Stay Accountable

Be Available

Let's Explore What's Possible

Whether you're planning proactively or need support right away, our care teams are here to listen, answer questions, and help you understand what personalized care can look like.