Your Neighbors, Your Care Team

Rachel Anderson-Capone is a compassionate leader who brings a deep understanding of human connection and care to her role as General Manager at TheKey. With a Master's in Social Work and membership in the National Association of Social Workers (NASW), Rachel has dedicated her career to supporting older adults and their families through empathy, guidance, and respect. She is passionate about fostering a culture where both clients and caregivers feel valued, heard, and supported. Rachel believes that meaningful care begins with genuine relationships and thoughtful communication. Outside of work, she enjoys spending time with family and discovering new local treasures and events.

With over 30 years of experience in the senior care industry, Kimberly Guerci is a proven leader dedicated to elevating the standard of care and empowering teams to deliver excellence every day. For more than eight years at TheKey, she has played a key role in shaping operations, building high-performing teams, and ensuring that every client experience reflects the organization's values of compassion, respect, and trust. Kimberly's leadership is defined by her ability to balance strategy with empathyâ creating a culture where caregivers feel supported and clients receive the highest level of personalized care. Outside of work, she enjoys traveling, spending time with family, and exploring New York's vibrant arts and food scene.

Nemesiz Santos is a dedicated Caregiver Manager who brings warmth, empathy, and hands-on experience to her role at TheKey. With a strong background as a Home Health Aide, she understands the challenges and rewards of caregiving firsthandâ allowing her to connect deeply with both caregivers and families. Nemesiz takes pride in fostering a supportive, respectful environment where every caregiver feels valued and every client receives compassionate, personalized care. Fluent in English and Spanish, Nemesiz helps bridge communication and cultural connections across TheKey's diverse community. Outside of work, she enjoys spending time with family, exploring new cuisines, and giving back to her local community.

Lauren Benedetto is a Client Success Manager and Registered Nurse (RN) at TheKey in Hauppauge, New York, where Lauren brings clinical expertise and compassionate care coordination to supporting older adults at home. Lauren conducts comprehensive nursing assessments, reviews health and safety considerations, and helps design care plans tailored to each client’s individual needs.

Lauren collaborates with families, caregivers, and care teams to ensure support remains appropriate as care needs evolve. Recognized for strong clinical knowledge and a thoughtful, steady approach, Lauren helps families understand care options while supporting caregivers in delivering attentive service.

Through careful clinical evaluation and open communication, Lauren helps ensure clients receive high-quality care that supports dignity, comfort, and independence at home.

Christina O'Loughlin is passionate about delivering care that makes a lasting difference in people's lives. As Quality and Services Manager at TheKey, she combines her Bachelor of Science in Nursing with years of hands-on experience to ensure every client receives thoughtful, high-quality support. Christina believes that the best care comes from genuine connectionâ and she works closely with clients, families, and caregivers to create an experience built on trust and compassion. When she's not working, Christina enjoys exploring New York's neighborhoods, spending time with loved ones, and staying active outdoors.

Doris Vazquez is a dedicated Caregiver Manager who brings warmth, organization, and empathy to her role at TheKey. With a Medical Office and Billing Specialist Diploma and years of experience supporting caregivers and clients, she takes pride in creating smooth, supportive experiences for every family she serves. Doris believes that great care begins with strong communication and trustâ values she upholds in every interaction. Fluent in English and Spanish, Doris helps bridge connections across diverse communities, ensuring all clients feel seen, heard, and cared for. Outside of work, she enjoys spending time with family, cooking, and discovering new places