Meet Your Milwaukee Care Team

Amelia Howard is a Regional Manager at TheKey, where she focuses on delivering high-quality, client-centered home care across Illinois. In her role, she partners closely with local office teams to strengthen operations, support caregivers, and ensure families receive consistent, responsive service tailored to their individual needs. Amelia works to align day-to-day performance with TheKey's standards of excellence, with a strong emphasis on reliable scheduling, thoughtful care matching, proactive communication, and continuity of service in the home. She understands that successful home care depends on both strong operational structure and compassionate execution, ensuring care plans are implemented safely, caregivers feel supported, and families have confidence in the support their loved ones receive. Committed to helping older adults age safely and independently, Amelia is dedicated to building strong teams and community partnerships that support families with compassion, reliability, and integrity.

Tim Thomas is a seasoned leader in the home care industry with over a decade of experience. He began his journey in 2014 as a franchise owner of Home Care Assistance, where he built a strong reputation for delivering high-quality, client-centered care. Following TheKey’s acquisition of Home Care Assistance in 2021, Tim transitioned into a leadership role, bringing his expertise in business development and operational excellence to a national scale.As Regional Director for TheKey, Tim oversees operations ensuring that clients receive premium in-home care tailored to their needs. His leadership focuses on expanding access to care, optimizing efficiency, and fostering strong caregiver engagement. Dedicated to innovation and continuous improvement, Tim is committed to making a meaningful impact on older adults and their families.

Ashley Alford is a Client Success Manager at TheKey in West Allis, Wisconsin, where Ashley helps families coordinate in-home care that supports older adults in living comfortably and confidently at home. By connecting with clients and their loved ones, Ashley gathers insight into daily routines, personal preferences, and changing care needs.

Ashley works alongside caregivers and internal teams to keep services organized, responsive, and aligned with each client’s situation. Known for reliability, attentive listening, and a thoughtful approach to service, Ashley strives to create a smooth and supportive experience for the families served.

With a strong focus on communication and continuity of care, Ashley helps ensure clients receive dependable assistance while families feel informed and reassured.