Your Neighbors, Your Care Team

Claudia Hernandez is an experienced Regional Manager who leads with heart, integrity, and a deep commitment to excellence in care. Known for her collaborative leadership style, Claudia is passionate about supporting caregivers and empowering teams to deliver the highest standard of service to every client. She believes that great leadership starts with empathyâ and that meaningful care begins with connection, trust, and compassion. With years of experience in home care and operations, Claudia takes pride in creating an environment where caregivers feel valued, families feel supported, and clients thrive. Outside of work, she enjoys spending time with family, exploring the East Bay, and giving back to her community.

Allison Larking is an accomplished healthcare leader with a strong background in business strategy, marketing, and community partnerships. As General Manager of TheKey's East Bay office, she combines her operational expertise with a deep commitment to helping older adults live safely and independently at home. With a Bachelor of Arts (Honors) in Business Studies and Marketing and a Diploma in Marketing from The Chartered Institute of Marketing (UK), Allison brings over two decades of experience building trusted relationships across the healthcare continuum. She collaborates closely with local partnersâ including San Ramon Regional Medical Center, John Muir Walnut Creek and Concord, and Kaiser Walnut Creekâ to ensure clients receive seamless, high-quality care. A Co-Chair of the Tri-Valley Senior Roundtable, Allison is passionate about strengthening community connections and advocating for the well-being of seniors and their families. Fluent in English and conversational in French and Dutch, she brings a global perspective and a personal touch to every interaction. Outside of work, Allison enjoys traveling, exploring the East Bay, and spending time with family and friends.

Katie Safari is President of Concierge Care at TheKey, leading national strategy, operations, and multi-market growth across the organization's home-based and clinical service lines. With more than 15 years in post-acute careâ including 12 years focused on hospice operations, compliance, and expansionâ she brings deep expertise in scaling complex healthcare organizations while maintaining quality at the center. Katie is recognized for aligning financial performance with clinical integrity, strengthening leadership pipelines, and building infrastructure that supports sustainable, high-quality care delivery. Her experience spans enterprise oversight, new market entry, and the development of scalable systems that elevate both team performance and client outcomes. She holds a Master of Arts in Organizational Leadership from the University of Denver. Katie leads with strategic clarity and operational discipline, committed to building a seamless continuum of care that enables clients to thrive safely at home.

Jessica Thomas is a dedicated and experienced Regional Director who brings leadership, compassion, and strategic focus to her role at TheKey. With a Bachelor of Science in Health Care Administration, she combines her operational expertise with a deep commitment to ensuring clients receive the highest standard of personalized care. Jessica takes pride in supporting teams that deliver excellence every dayâ empowering caregivers and staff to make meaningful connections with the families they serve. She believes that great leadership starts with empathy, integrity, and collaboration. Outside of work, Jessica enjoys spending time with her family, traveling, and exploring the beauty of Northern California.

Shiellah Adato is a Caregiver Support Specialist at TheKey, where she helps ensure caregivers have the resources and coordination needed to deliver reliable care to older adults at home. She works closely with caregivers and internal teams to support scheduling, communication, and daily care operations.

In her role, Shiellah assists with caregiver coordination, documentation, and addressing day-to-day questions or service needs. Her attention to detail helps maintain organized schedules and consistent communication between caregivers, clients, and office teams.

Through her work, Shiellah supports TheKey’s commitment to providing compassionate, dependable care that helps older adults remain safe, comfortable, and independent in their homes.

Mila Altaweel is a Client Success Manager at TheKey in Walnut Creek, California, where she works with families to arrange personalized care that supports older adults living safely and comfortably at home. Mila takes time to understand each client’s routines, preferences, and priorities in order to help shape services that reflect their daily lives.

In this role, she coordinates closely with caregivers and care teams to ensure support remains consistent and responsive as needs change. Mila is known for her thoughtful approach, strong communication, and commitment to creating positive experiences for the families she serves.

Her work helps foster care environments where clients feel respected and supported while families have confidence in the quality and reliability of care.

Elena Del Rosario is a Caregiver Manager at TheKey, where she supports the coordination of caregiving services for clients aging at home. She works with caregivers and office teams to help ensure schedules, care assignments, and daily operations run efficiently.

Elena assists with matching caregivers to clients based on care needs and availability while maintaining clear communication across care teams. She also helps ensure schedules and documentation remain accurate to support consistent service delivery.

Through her work, Elena supports TheKey’s commitment to delivering compassionate, dependable care that helps older adults remain safe and comfortable in their own homes.

Victoria Manto is a Caregiver Manager at TheKey, where she helps coordinate caregiver support for older adults receiving care at home. She works closely with caregivers and office staff to ensure schedules, client needs, and care assignments are managed efficiently.

Victoria assists with organizing caregiver placements, maintaining accurate scheduling information, and supporting clear communication across care teams. Her work helps ensure services are delivered consistently and caregivers have the information they need to support clients effectively.

Through her role, Victoria contributes to TheKey’s commitment to providing dependable, compassionate care that allows older adults to remain safe and independent in their homes.

Amber Newman is a Client Success Manager at TheKey in Walnut Creek, California, where she guides families through the process of arranging personalized care for aging loved ones. By learning about each client’s daily life, preferences, and support needs, Amber helps design care plans that promote comfort, stability, and independence at home.

Amber works in close partnership with caregivers and care teams to keep services aligned with each client’s evolving situation. She is valued for her responsiveness, thoughtful problem-solving, and ability to create strong connections with the families she supports.

Through clear communication and careful coordination, Amber helps ensure clients receive dependable care while families feel informed and supported along the way.

Alecca Tapangan is a Client Success Manager at TheKey in Walnut Creek, California, where she supports families in arranging personalized care that allows older adults to remain comfortable and independent at home. She meets with clients and their loved ones to understand daily routines, preferences, and evolving needs, helping translate those insights into thoughtful care plans.

Alecca works closely with caregivers and internal care teams to ensure services are well coordinated and responsive to each client’s situation. She is known for her attentive listening, clear communication, and ability to build trusting relationships with the families she serves.

With a strong focus on quality and continuity of care, Alecca is committed to helping clients experience comfort, dignity, and meaningful support throughout their aging journey.

Darleen Torrente is a Caregiver Manager at TheKey, where she helps coordinate caregivers and support the daily care needs of older adults living at home. She works with caregivers and internal teams to keep schedules organized and ensure services are delivered reliably.

In her role, Darleen assists with caregiver assignments, schedule management, and communication between caregivers, clients, and the office. She helps maintain accurate records and supports smooth day-to-day care operations.

Through her work, Darleen contributes to TheKey’s mission of providing compassionate, dependable care that helps older adults remain safe, comfortable, and independent in their own homes.

Lucinda Warren is a Client Success Manager at TheKey in Walnut Creek, California, where Lucinda works with families to coordinate in-home care that supports older adults in remaining comfortable and independent. By speaking with clients and their loved ones, Lucinda develops a clear picture of personal routines, preferences, and the level of assistance needed.

Lucinda partners with caregivers and care teams to help ensure services remain consistent and adaptable as needs evolve. Known for a thoughtful, client-centered approach, Lucinda focuses on creating supportive relationships and helping families feel confident in the care their loved ones receive.

Through attentive service coordination and ongoing communication, Lucinda helps ensure clients receive reliable support that promotes dignity, stability, and quality of life at home.