Your Neighbors, Your Care Team

Laura Horval, MSW, LSW, is the General Manager for TheKey in the Cincinnati market, bringing more than a decade of experience with the organization and a strong clinical foundation in social work.

She began her career with TheKey as a Care Partner and progressed through roles including Administrative Assistant, Client Care Manager, and Lead Client Care Manager before stepping into her current leadership position. Laura holds a Master's Degree in Social Work from Northern Kentucky University and is an Aging Life Care Professional, Certified Dementia Practitioner (CDP), and PAC-trained coach and consultant.

Her background in case management and dementia care shapes her thoughtful, relationship-centered approach to home care. As General Manager, Laura focuses on ensuring that older adults receive personalized, high-quality support that promotes safety, independence, and purpose at home.

She works closely with families, caregivers, and community partners to create seamless care experiences particularly for clients navigating complex needs such as cognitive change or post-hospital recovery. Laura is passionate about helping seniors not only age safely, but age well, with dignity and meaning.

Will Reid is the Regional Director at TheKey and a Partner in the Cincinnati market, where he helps lead the delivery of high-quality, client-centered home care across the region.

Since 2013, he has been instrumental in growing and strengthening TheKey's presence in the Ohio Valley, with a focus on helping older adults age safely and confidently in the comfort of their own homes. Under Will's leadership, TheKey team in Cincinnati provides personalized in-home support ranging from companionship and assistance with daily activities to specialized care for clients living with Alzheimer's, Parkinson's, stroke recovery needs, and other complex conditions.

He is committed to upholding TheKey's standards of excellence, including caregiver training, thoughtful care matching, and proactive communication with families and community partners. Will is passionate about ensuring that families have a trusted partner as they navigate aging and care decisions. His work centers on supporting caregivers, strengthening care quality, and delivering a seamless home care experience that prioritizes dignity, independence, and overall well-being.

Ashley Al-Mahafdh is a Client Success Manager at TheKey in Blue Ash, Ohio, where Ashley works closely with families to coordinate personalized in-home care for older adults. By learning about each client’s daily routines, preferences, and support needs, Ashley helps develop care plans designed to promote comfort and independence.

Ashley collaborates with caregivers and care teams to ensure services remain consistent and responsive as needs evolve. Known for thoughtful communication, organization, and a family-centered approach, Ashley focuses on building trust while supporting positive care experiences.

Through attentive coordination and a commitment to high standards of service, Ashley helps ensure clients receive dependable support that enhances well-being and peace of mind at home.

Mandy Bronner is a Client Success Manager at TheKey in Blue Ash, Ohio, where she supports families as they plan and organize care for older adults living at home. By speaking with clients and their loved ones, Mandy helps clarify care goals, daily needs, and personal preferences that shape individualized support plans.

In this role, she works closely with caregivers and care teams to help ensure each client’s experience remains consistent and thoughtfully managed. Mandy is known for a steady, solutions-oriented approach that helps families navigate changing care needs with clarity and confidence.

Her work helps create dependable care experiences that allow older adults to maintain comfort, independence, and dignity in their own homes.

Megan Panko is a Client Success Manager at TheKey in Blue Ash, Ohio, where she supports families in coordinating in-home care for older adults who wish to remain in familiar surroundings. Megan takes time to understand each client’s daily routines, preferences, and support needs in order to help guide thoughtful care planning.

In her role, she works with caregivers and care teams to keep services aligned with each client’s situation as needs evolve. Megan is recognized for her attentive communication, reliability, and commitment to helping families feel supported throughout the care process.

Her work helps ensure clients receive consistent, personalized care that promotes comfort, dignity, and independence at home.