Your Neighbors, Your Care Team

Amelia Howard is a Regional Manager at TheKey, where she focuses on delivering high-quality, client-centered home care across Illinois. In her role, she partners closely with local office teams to strengthen operations, support caregivers, and ensure families receive consistent, responsive service tailored to their individual needs. Amelia works to align day-to-day performance with TheKey's standards of excellence, with a strong emphasis on reliable scheduling, thoughtful care matching, proactive communication, and continuity of service in the home. She understands that successful home care depends on both strong operational structure and compassionate execution, ensuring care plans are implemented safely, caregivers feel supported, and families have confidence in the support their loved ones receive. Committed to helping older adults age safely and independently, Amelia is dedicated to building strong teams and community partnerships that support families with compassion, reliability, and integrity.

Diane Mockenhaupt is the General Manager for TheKey in the Greater Chicago area, bringing more than eight years of leadership experience within the organization. Her career with TheKey has progressed through key operational and staffing roles, including Employee Care Director and Regional Staffing Manager, providing her with a comprehensive understanding of both caregiver support and client service delivery. Diane's background in staffing and employee care has shaped her people-first leadership approach. She understands that exceptional home care begins with well-supported caregivers, thoughtful client matching, and strong communication between families and care teams. Her experience overseeing recruitment, training, and day-to-day service coordination ensures that care in the home is reliable, consistent, and responsive to changing needs. As General Manager, Diane focuses on operational excellence, team development, and collaborative partnerships within the healthcare community. She is dedicated to helping older adults in the Chicago area age safely and comfortably at home, supported by compassionate caregivers and a team committed to quality at every level.

Tim Thomas is a seasoned leader in the home care industry with over a decade of experience. He began his journey in 2014 as a franchise owner of Home Care Assistance, where he built a strong reputation for delivering high-quality, client-centered care. Following TheKey’s acquisition of Home Care Assistance in 2021, Tim transitioned into a leadership role, bringing his expertise in business development and operational excellence to a national scale.As Regional Director for TheKey, Tim oversees operations ensuring that clients receive premium in-home care tailored to their needs. His leadership focuses on expanding access to care, optimizing efficiency, and fostering strong caregiver engagement. Dedicated to innovation and continuous improvement, Tim is committed to making a meaningful impact on older adults and their families.

Jinniefer Castillo is a Client Success Manager at TheKey in Park Ridge, Illinois, where Jinniefer supports families in arranging personalized care for older adults who wish to remain in their homes. By meeting with clients and their loved ones, Jinniefer develops a clear understanding of individual routines, preferences, and support needs.

Jinniefer works closely with caregivers and care teams to help ensure services remain dependable and adaptable as circumstances evolve. Known for strong communication and a thoughtful, people-centered approach, Jinniefer focuses on creating supportive relationships with the families served.

Through careful planning and consistent follow-through, Jinniefer helps ensure clients receive attentive care that promotes comfort, dignity, and continued independence at home.

Venus Hurd Johnson is a Client Success Manager at TheKey in Park Ridge, Illinois, where she guides families through the process of setting up in-home care for aging loved ones. By taking time to understand each client’s lifestyle, preferences, and support needs, Venus helps shape care arrangements that feel both practical and personal.

Her work centers on maintaining strong connections with families while coordinating closely with caregivers to keep care running smoothly. Venus is valued for her thoughtful listening, responsiveness, and ability to address concerns with clarity and care.

Families appreciate Venus’s commitment to creating dependable support that allows older adults to continue living safely and comfortably in their own homes.

Malin Maleegrai is a Client Success Manager at TheKey in Park Ridge, Illinois, where Malin partners with families to arrange personalized care that supports older adults living at home. By learning about each client’s daily patterns, preferences, and care priorities, Malin helps guide services that fit naturally into everyday life.

Malin collaborates with caregivers and care teams to help ensure support remains dependable and responsive as needs change. Known for a calm, attentive style and strong relationship-building skills, Malin focuses on creating a reassuring experience for the families served.

Through thoughtful coordination and consistent follow-through, Malin helps clients receive meaningful assistance that promotes comfort, dignity, and independence in familiar surroundings.