Your Neighbors, Your Care Team

For nearly 25 years, Araceli Gutierrez has dedicated her career to helping seniors live safely, comfortably, and with dignity in the place they call home. She believes that exceptional care begins with genuine human connection — and she has made it her life’s work to ensure that the clients and caregivers her teams serve feel seen, valued, and supported.

As Senior Regional Director of Operations, Araceli leads with heart, transparency, and authenticity. She is a strong advocate for caregivers, recognizing them as the eyes, ears, and hearts of the organization — the ones who bring comfort, companionship, and compassion to every home they enter. Her leadership is rooted in creating positive, people-first environments where teams feel empowered to grow and deliver their very best.

Throughout her career, Araceli has overseen all facets of home care operations. She has designed and launched initiatives that strengthen care delivery and build operational excellence — always with the goal of improving outcomes for clients and supporting the professionals who make aging in place possible.

For Araceli, home care isn’t just a profession — it’s a calling. Her unwavering commitment to the delivery of exceptional care continues to inspire those she leads and serves throughout Southern California, Texas and Arizona.

Away from work, Araceli enjoys relaxing on the beach with a great read and cherishing meaningful time with her family.

Andrea Nobis is the General Manager for TheKey in Austin, Texas, where she leads operations and strategic growth with a strong focus on performance, accountability, and exceptional client experience. She holds a Master of Social Work from the University at Albany, with a concentration in management and clinical practice. With more than 20 years of experience in healthcare leadership, Andrea has built a reputation for driving operational excellence, strengthening multi-site performance, and developing high-impact teams. Her background spans hospice liaison work, client solutions leadership, and executive management, equipping her with a deep understanding of care coordination, compliance, and sustainable growth. She is known for turning strategy into measurable results while maintaining a strong commitment to service quality. Andrea leads with clarity, discipline, and purpose. She is dedicated to helping older adults in the Austin community age independently at home, supported by thoughtful care and strong operational leadership.

Jessica Callaway is a Home Care Liaison at TheKey who focuses on helping families understand their options and feel confident from the very first conversation. She takes an educational approach, breaking down what home care can look like and helping families make informed decisions that fit their situation.

Jessica works closely with referral partners and families to provide clarity during what is often a confusing and emotional time. She believes that when people understand their choices, they can move forward with greater confidence and less stress.

Known for her clear communication and thoughtful guidance, Jessica is someone families turn to when they need answers they can trust. Her goal is to make the path to home care feel straightforward, supportive, and aligned with each family’s needs.

Betsy Montemayor is a Caregiver Manager at TheKey who focuses on keeping care running smoothly before issues ever arise. She takes a proactive, hands-on approach—staying closely connected to caregivers and stepping in early to ensure everything is aligned and on track.

As part of the Care Team, Betsy works to create consistency across every client experience, making sure caregivers feel supported and prepared day-to-day. She pays close attention to what’s happening in the field and acts quickly to keep care stable and dependable.

Known for her reliability and strong sense of ownership, Betsy helps create an environment where both caregivers and clients can feel confident in the care being delivered. Her goal is to ensure every home care experience is steady, well-supported, and free of unnecessary disruptions.

Genefe Diaz is a Client Success Manager at TheKey and a proud Austin native, born and raised in the area. She holds a Bachelor’s degree in Communication Studies from Texas State University.

Genefe brings over five years of experience in the aging services industry, along with a professional background in hospitality and events. Her early career helped shape her strong service mindset, attention to detail, and ability to anticipate people’s needs—skills that translate naturally into supporting families navigating care for loved ones.

She is passionate about helping people and takes pride in being a trusted resource for clients and their families during an important chapter of their lives. Genefe works closely with clients, families, and caregivers to ensure care plans reflect each person’s unique needs, preferences, and goals, always focusing on comfort, dignity, and quality of life at home.