Your Neighbors, Your Care Team

Carrie Cleland is a Client Care Manager at TheKey, where she works closely with families and caregivers to ensure clients receive compassionate, reliable care that supports safe and dignified aging at home. In her role, Carrie oversees care coordination, helps guide families through care decisions, and ensures each client’s needs are thoughtfully understood and addressed.

She brings a collaborative, service-focused leadership style to her work, supporting caregivers while maintaining the high standards of quality and communication that families expect from TheKey. Carrie is known for her attentive approach, strong relationship-building skills, and commitment to creating care experiences that are both responsive and consistent.

Dedicated to TheKey’s mission, Carrie strives to help older adults maintain independence and quality of life while giving families confidence and peace of mind through trusted care at home.

Kayla Flonnoy Martin serves as a Caregiver Manager at TheKey, where she leads and supports caregivers in delivering compassionate, high-quality care to older adults aging at home. In her role, Kayla focuses on caregiver engagement, scheduling coordination, and maintaining the service standards that ensure clients and families feel supported and respected.

Kayla is known for her hands-on leadership style and commitment to building strong, reliable care teams. She works closely with caregivers to provide guidance, encouragement, and resources that help them succeed in the field while delivering consistent, person-centered care.

Through her dedication to team development and operational excellence, Kayla helps create a supportive environment where caregivers can thrive and clients receive attentive care that preserves dignity, independence, and quality of life at home.